How do I get LiveUpdate to work with Windows Vista?

Issue

Resolution

Delete all Symantec settings files and LiveUpdate will work

Step 1: Set Windows Explorer to show all files and folders.

Open Windows Explorer

1. Go to Start.
2. Select Computer.
3. Click Organize menu.
4. Select Folders and Search Options.
5. Go to View tab.
6. Under the Files and Folders heading, locate Hidden files and folders and check Show hidden files and folders.
7. Un-check Hide protected operating system files.
8. Click OK.

Step 2: Delete LiveUpdate Settings files

1. Browse to C:\Users\All Users\Symantec\LiveUpdate.
2. Select and delete all Settings files; most of these will appear in the format of #.Settings where # is a number.

Step 3: Reset Windows Explorer to hide all files and folders

Open Windows Explorer

1. Go to Start.
2. Select Computer.
3. Click Organize menu.
4. Select Folders and Search Options.
5. Go to View tab.
6. Under the Files and Folders heading, locate Hidden files and folders and check Show hidden files and folders.
7. Un-check Hide protected operating system files.
8. Click OK.

Step 4: Run Live Update

1. Launch Symantec AntiAirus.
2. Click LiveUpdate….
3. Click Start.